Frequently Asked Questions

Olyvi Beauty is a beauty care brand focused on at-home skincare devices and personal beauty routines. Our goal is to help users enjoy a more convenient, consistent, and salon-like beauty care experience at home.

No. Individual results may vary depending on skin type, age, lifestyle, skincare routine, consistency of use, and other personal factors.

Customer reviews, product photos, or before-and-after examples are for reference only and do not guarantee the same results.

Please review the product description, feature details, usage guidance, and recommended care routine on each product page. Choose based on your skincare concerns, preferred routine, and comfort level with at-home beauty devices.

Please follow the usage instructions provided with your specific product. Different devices may have different recommended usage times, modes, and frequency.

Do not overuse the device. If you are new to at-home beauty devices, start with a lower intensity or shorter session where applicable.

If you have sensitive skin, we recommend starting cautiously and following the product instructions carefully. Stop using the product immediately if you experience discomfort, irritation, redness, pain, swelling, or any unusual skin reaction.

If you are unsure whether the product is suitable for your skin, please consult a dermatologist or qualified healthcare professional before use.

If you are pregnant, breastfeeding, or planning to become pregnant, please consult a qualified healthcare professional before using any beauty device.

If you have a pacemaker, implanted electronic device, metal implant, or any medical implant, please consult your doctor before use.

Stop using the product immediately. Check the product instructions and make sure the device is being used correctly. If discomfort, irritation, redness, or pain continues, seek professional medical advice.

This depends on the specific device. Some products may be suitable for use with serums or skincare products, while others should be used only as instructed. Please check the product page and user instructions before combining the device with skincare products.

After your order is placed successfully, you should receive an order confirmation email. Please check your inbox, spam folder, or promotions folder if you do not see the email.

If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we may be able to update or cancel it.

Once the order has been shipped, we cannot cancel the shipment or change the shipping address.

Available payment methods are shown at checkout and may vary by location, payment provider, and store settings. Please refer to the checkout page for the most accurate payment options.

Payments are processed through secure payment service providers. Olyvi Beauty does not directly store your full credit card information.

Orders are usually processed and shipped within 3 business days after payment is successfully completed. Business days refer to Monday through Friday, excluding weekends and public holidays.

In general, delivery may take approximately 7–15 business days after the order has been shipped. Delivery time may vary depending on your location, customs clearance, local carrier processing, weather, holidays, or other factors outside our control.

Delivery times are estimates only and are not guaranteed.

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for the tracking information to update after the package has been handed over to the carrier.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region.

Unless clearly stated at checkout, these charges are not included in the product price or shipping fee. Customers are responsible for any customs duties, taxes, or import fees required by local authorities.

Please check your tracking information first. If your package is significantly delayed, contact us with your order number, and we will help check the tracking status where possible.

You may request a return within 30 days after receiving your order. To be eligible for a return, the product must be unused, in its original packaging, complete with all accessories and included items, and accompanied by proof of purchase.

For hygiene and safety reasons, personal beauty and skincare devices that have been opened, used, or come into direct contact with skin cannot be returned unless they are defective or damaged upon arrival.

Please contact us within 7 days of delivery. Include your order number, clear photos or videos of the issue, photos of the package and shipping label, and a brief description of the problem.

After reviewing your request, we may offer a replacement, repair, refund, or another suitable solution depending on the situation.

Unless the return is caused by a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

Original shipping fees, customs duties, taxes, and import charges are non-refundable unless required by applicable law or unless the issue was caused by our error.

After we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank, credit card provider, or payment service.

Yes. Olyvi Beauty products include a 12-month limited warranty from the date of delivery. This warranty covers manufacturing defects under normal use.

The warranty does not cover:

• Damage caused by misuse, accidents, drops, water damage, or improper storage.
• Damage caused by unauthorized repair or modification.
• Normal wear and tear.
• Cosmetic damage that does not affect product function.
• Use of the product outside the provided instructions.
• Products purchased from unauthorized sellers or third-party marketplaces.

Please contact us with your order number, proof of purchase, and photos or videos showing the issue. Our support team will review your request and provide the next steps.